Terms of Service

I. GENERAL PROVISIONS

1. These terms of service (hereinafter: "Terms") define the rules for purchasing goods in the TeamPrinted online store operated at: www.teamprinted.eu and the rules for delivering purchased goods to the Buyer;
2. Placing an order by the Buyer in the TeamPrinted online store is tantamount to accepting the rules resulting from these Terms and obliges the Buyer to comply with these rules;
3. The online store available at: www.teamprinted.eu is operated by Emmano Sp. z o.o., address: Poprzeczna 7, 48-340 Głuchołazy, NIP: 7532468049, REGON: 524202198;
4. The Terms are drawn up in Polish and constitute a model contract for distance selling, in accordance with generally applicable Polish law;
5. The Buyer concludes the Agreement with the Seller based on these Terms;
6. Sales are conducted within the European Union;
7. The website operates based on an SSL certificate, which provides additional security for personal data provided through the website. SSL is an encrypted certificate;
8. All products offered in the Store are brand new, free from physical and legal defects, and have been legally placed on the European market;
9. The Seller is obliged to deliver products to the Buyer without defects;
10. Prices shown on the Online Store website are expressed in euros (EUR) or Polish zloty (PLN) and include VAT;
11. The Buyer may place orders in the Store any day around the clock, via the website;
12. The object of the TeamPrinted online store's activity is retail sale of clothing and promotional items via the Internet;
13. In matters not regulated by these Terms, the relevant provisions of law applicable in the territory of the Republic of Poland shall apply, in particular the Act of April 23, 1964 - Civil Code, the Act of May 30, 2014 on consumer rights, and GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data. In case of inconsistency between the provisions of these Terms and the above regulations, these regulations shall prevail.

II. DEFINITIONS

1. Terms – these Terms together with attachments; informing about the obligations and rights of both Parties to the Agreement;
2. Party – the party to the Agreement is the Buyer or the Seller; in case of the term Parties – it means the Buyer and the Seller jointly;
3. Distance contract – an Agreement concluded at a distance by the Parties, without the simultaneous presence of both Parties to the Agreement; the Agreement is concluded using remote Communication Channels available in the Store;
4. Communication channels – defined forms of placing orders at a distance;
5. Store – online store available at: www.teamprinted.eu;
6. Seller – Emmano Sp. z o.o., address: Poprzeczna 7, 48-340 Głuchołazy, NIP: 7532468049, REGON: 524202198;
7. Service Provider – Emmano Sp. z o.o., address: Poprzeczna 7, 48-340 Głuchołazy, NIP: 7532468049, REGON: 524202198;
8. Customer – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity, purchasing products via the Online Store;
9. Consumer – a natural person purchasing products via the Online Store for purposes not directly related to their business or professional activity;
10. Entrepreneur with consumer rights – a natural person concluding an agreement directly related to their business activity, when it is clear from the content of this agreement that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available on the basis of provisions on the Central Registration and Information on Business;
11. Buyer – Customer, Consumer and Entrepreneur with consumer rights jointly;
12. Service Recipient – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity, purchasing products via the online store;
13. Order – an offer to conclude a sales agreement submitted by the Buyer via the Online Store;
14. User – any entity using the online store;
15. Sales Agreement – a product sales agreement concluded between the Seller and the Buyer via the Online Store;
16. Product – any item sold via the online store;
17. Payment method – a form of payment for the ordered product, selected by the Buyer when placing the Order, offered by the Store;
18. Delivery method – a form of delivering the ordered product, selected by the Buyer when placing the Order;
19. Sales document – Receipt or VAT invoice confirming the sales agreement;
20. Attachment – template of the withdrawal from contract form (also constituting Annex 2 to the Act of May 30, 2014 on consumer rights);
21. Cart – a form of storing products selected by the Buyer for later purchase;
22. Product delivery location – the location indicated by the Buyer in the placed order, to which the product purchased by the Buyer is to be delivered;
23. Moment of product delivery – the moment when the Buyer or another person authorized to receive the product takes possession of the product being the subject of the concluded agreement;
24. Complaint address and withdrawal from contract address – the address or addresses indicated by the Seller as addresses for submitting specific statements, being correspondence addresses;
25. Subject of agreement or subject of performance – products or services selected by the Buyer, being the subject of the Agreement or the subject of Performance; the scope of the subject of the Agreement also includes the service of Product delivery by the Seller, in case of selecting by the Buyer one of the product delivery forms offered by the Seller;
26. Services provided electronically – functionalities of the IT and information system enabling the Service Provider to offer specific technical solutions such as: enabling a one-time order submission via the Order Form located in the Online Store; without the simultaneous presence of the parties (at a distance), through data transmission at the individual request of the Service Recipient, transmitted and received using electronic processing devices;
27. Order form – a technical system located in the Online Store enabling the Buyer to place an Order through available form fields, without the need for prior Registration in the Online Store;
28. IT system – technical, IT structures and software enabling transmission;
29. Defect – a legal defect or physical defect of the purchased product.

III. PLACING ORDERS AND PAYMENTS

1. The Buyer may place orders in the Store any day around the clock, via the website www.teamprinted.eu
2. The Store conducts sales within the European Union.
3. A receipt or VAT invoice is issued for each order.
4. Information about products presented on the Store's website does not constitute an offer within the meaning of the Civil Code; it constitutes an invitation to conclude a sales agreement.
5. Placing an order constitutes an offer within the meaning of the Civil Code, submitted to the Seller by the Buyer.
6. The Buyer places orders via the online store without prior registration.
7. To place an order, the Buyer should add the product they intend to purchase to the "Cart". Adding a product to the "Cart" is not equivalent to placing an order. Products can be added or removed from the "Cart".
8. The "Cart" allows the Buyer to manage ordered products and calculate the order value.
9. To finalize an order, you need to add the products you have selected to the "Cart". The next step in placing an order is to specify the payment method and shipping method. The next step is to select the "buy and pay" option. Before selecting the above option, the Customer should fill out the order form providing the data necessary for the Seller to perform the agreement, which are: Name/Surname/Address/Street and house/apartment number/Postal code/City/Country/Phone/Email. Optionally, you can indicate a different shipping address than the Ordering Party's data, company name, order notes.
10. In the case of Buyers who are also entrepreneurs, the Company name, NIP and billing address data must additionally be indicated.
11. After placing a correct order, the order is considered accepted. Orders placed in this way are confirmed by email. The moment of concluding the agreement is considered to be the Store sending confirmation of the order placement.
12. The ordered goods will be delivered to the address indicated by the Buyer.
13. The day of performance of the Agreement concluded via the Online Store is the day of receipt of the shipment by the Buyer.
14. All prices in the Store are gross prices, including value added tax (VAT).
15. The Seller enables the following Payment Methods:
    1. Fast online transfer or credit card - processed via Przelewy24.pl or Stripe
    2. Bank transfer - order processing time is counted from the moment the funds are registered on the Seller's bank account
    3. Cash on delivery - additionally paid option
16. The Buyer purchases goods and orders services at prices and delivery costs applicable at the time of placing the order.
17. The Seller reserves the right to change prices and delivery costs. This provision does not apply to orders already being processed.
18. Delivery costs are included in the order price.

IV. DELIVERY

1. Delivery takes place to the address indicated by the Customer in the order.
2. The ordered goods are delivered via InPost parcel lockers, DPD courier company or another carrier to the address or pickup point indicated by the Customer.
3. Available Delivery Methods:
   1. Courier shipment; cash on delivery courier shipment.
   2. Pickup points.
   3. Pickup at InPost parcel lockers.
4. Delivery costs are indicated in an unambiguous manner during the order placement. They depend on the delivery and payment method selected by the Customer.
5. If the Seller cannot fulfill the order because the goods are not available, they will notify the Customer immediately, no later than within 5 business days from the conclusion of the Agreement, and the Customer will decide on the further fate of their order (order cancellation or modification).
6. If the Seller cannot perform the service with properties individually ordered by the Customer due to temporary inability to fulfill it, the Seller may, with the Customer's consent, provide a substitute service of the same quality and purpose and for the same price or remuneration, or in another manner agreed by the parties.
7. In the case of selecting courier shipment as the delivery method, it is recommended that the Consumer check the condition of the goods after delivery of the shipment and, in the presence of a representative of the entity making the delivery (courier), draw up an appropriate protocol. Checking the shipment will facilitate and speed up the pursuit of any claims from the responsible entity in case of mechanical damage to the shipment occurring during transport. In such situations, it is recommended that the Consumer contact the Seller as soon as possible at the email address: hello@teamprinted.eu.
8. In the case of selecting courier shipment as the delivery method, the Buyer who is not a Consumer is obliged to check the condition of the goods after delivery of the shipment and, in the presence of a representative of the entity making the delivery (courier). In case of mechanical damage to the shipment occurring during transport, the customer should draw up a damage protocol and immediately contact the Seller at the email address: hello@teamprinted.eu.

V. LIABILITY

1. In the case of agreements concluded with Consumers within the meaning of Article 22¹ of the Civil Code, the Seller is liable to the Consumer on the terms specified in Article 556 and subsequent of the Civil Code for physical or legal defects (warranty).
2. The Seller is liable under warranty if a physical defect is found within two years from the moment of delivery of the item to the Consumer.
3. The Consumer's claim to remove the defect or replace the sold item with one free from defects becomes time-barred after one year from the date of finding the defect, but not earlier than before the expiry of two years from the moment of delivery of the item to the Consumer.
4. A physical defect consists in non-conformity of the sold item with the Agreement. In particular, the sold item is not in conformity with the Agreement if:
   1. it does not have the properties that a thing of that kind should have, given the purpose specified in the Agreement or resulting from circumstances or intended use;
   2. it does not have the properties that the Seller assured the Buyer of, including by presenting a sample or pattern;
   3. it is not suitable for the purpose of which the Buyer informed the Seller upon conclusion of the Agreement, and the Seller did not raise any objections to such intended use;
   4. it was delivered to the Buyer in an incomplete condition.
5. If the sold item has a defect, the Consumer may:
   1. submit a statement requesting a price reduction;
   2. submit a statement of withdrawal from the Agreement;
   3. demand replacement of the product with one free from defects;
   4. demand removal of the defect.
6. The Consumer cannot withdraw from the Agreement if the defect is insignificant.
7. The Consumer who exercises rights under warranty is obliged to deliver the defective item at the Seller's expense to the Complaint Address.
8. The Seller requests that, to facilitate the complaint process, a description of the non-conformity of the goods with the Agreement be attached.
9. The Seller will respond to the Consumer's notification within 14 (fourteen) days.
10. In the case of agreements concluded with Customers who are not consumers within the meaning of Article 22¹ of the Civil Code, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty is excluded.
11. The address for complaints is: Emmano Sp. z o.o., Poprzeczna 7, 48-340 Głuchołazy or email: hello@teamprinted.eu.

VI. WITHDRAWAL FROM CONTRACT / RETURNS

1. The Consumer, pursuant to Article 27 of the Consumer Rights Act, who has concluded a distance contract, may withdraw from it without giving a reason and without incurring costs, except for the costs specified in Articles 33, 34 and 35 of the Consumer Rights Act, by submitting an appropriate statement in writing within fourteen days from the date of delivery of the subject of the contract. To meet this deadline, it is sufficient to send the statement before its expiry. The statement may be sent electronically to the address: hello@teamprinted.eu or to the address: Emmano Sp. z o.o., Poprzeczna 7, 48-340 Głuchołazy.
2. The statement may be submitted on the form which constitutes an Attachment to these Terms or in another form, in accordance with the Consumer Rights Act.
3. Together with the statement referred to in point 1, the Customer is also asked to provide information about the current account number to which the refund should be made.
4. The Seller confirms to the Consumer receipt of the statement of withdrawal from the contract immediately upon its receipt.
5. In case of withdrawal from the Agreement, the Agreement is considered not concluded.
6. The Consumer is obliged to return the product or products immediately, no later than 14 days from the date of withdrawal from the Agreement.
7. The Consumer returns the subject or subjects of the Agreement from which they withdrew at their own risk and expense.
8. The Consumer is liable for any diminished value of the product or products being the subject of the Agreement resulting from using the product or products in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
9. The Seller will immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, refund all payments made by the Consumer, including the cost of delivery of the product, with the proviso that the Seller makes the refund using the same method of payment that the Consumer used.
10. The Consumer is NOT entitled to withdraw from the contract in relation to contracts:
    1. for the provision of services if the entrepreneur has fully performed the service with the express consent of the consumer;
    2. in which the subject of the service is a non-prefabricated item, produced according to the consumer's specifications or serving to satisfy their individualized needs (this applies to all personalized products with logo, print, embroidery or name);
    3. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
    4. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    5. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
    6. for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the express consent of the consumer before the expiry of the withdrawal period.
11. The provisions concerning the Consumer contained in this chapter apply to a natural person concluding an agreement directly related to their business activity, when it is clear from the content of this agreement that it does not have a professional character for that person.
12. The validity period of a placed order is 7 days. If for more than 7 days the Consumer does not collect the order, does not pay for it, or the Seller cannot contact the Consumer to complete the order – the order will be cancelled.

VII. ELECTRONIC SERVICES

1. The Service Provider provides Electronic Services via the Online Store consisting in enabling order submission through the appropriate Form.
2. The provision of Electronic Services by the Service Provider is free of charge.
3. The agreement for the provision of an electronic service consisting in enabling order submission through the appropriate Form is concluded for a definite period and terminates upon order submission or when the Service Recipient stops placing the order.
4. The recommended technical requirements for cooperation with the IT system are: a computer with Internet access, access to email, a web browser with JavaScript and cookies enabled.
5. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, with due regard for the personal rights and intellectual property rights of third parties. The Service Recipient is prohibited from providing unlawful content.
6. The Service Recipient may submit complaints related to the provision of electronic services via the Online Store by sending an email to the address: hello@teamprinted.eu. The Service Provider will consider the complaint immediately, no later than within 14 days from the date of the complaint.

VIII. FINAL PROVISIONS

1. These Terms may be amended after prior notification to Users about the scope of planned changes no later than 14 days before the date of their entry into force.
2. Orders placed during the validity of the previous version of the Terms will be processed in accordance with its provisions.
3. Any disputes arising between the Seller and the Customer who is a Consumer within the meaning of Article 22¹ of the Civil Code or an Entrepreneur with consumer rights will be settled by the common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure.
4. Any disputes arising between the Seller and the Customer who is not a consumer within the meaning of Article 22¹ of the Civil Code or an Entrepreneur with consumer rights will be settled by the common court having jurisdiction over the Store's registered office.
5. Users may contact the Seller in the following ways:
   1. by phone at: +48 698 493 676
   2. by email at: hello@teamprinted.eu
   3. via WhatsApp: +48 698 493 676
6. Customers may access these Terms at any time via the link on the main page of the Online Store.
7. These Terms are effective from January 1, 2026.

WITHDRAWAL FROM CONTRACT FORM TEMPLATE

(Annex 2 to the Consumer Rights Act)

This form should be completed and returned only if you wish to withdraw from the contract.